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We are Illuminate and we shed light on IT solutions|
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Services

Our services

Here you will find more detail on the services we offer. If you require advice or assistance with something and you do not spot it below, please contact us to see if we can help.

IT Consultancy & Strategic Planning

As your business evolves, your technology needs will too. A stable IT platform is essential for your journey. We’ll help you make sure yours has what it takes to support your business effectively.

With so many options available, there is no ‘one size fits all’ approach when it comes to your IT. Whether you’re a start-up on the first step of your journey, or an established business that needs a new approach, we will provide a solution that’s right for you.

IT Project Planning & Implementation

IT is our business, which means you can get on with yours.

Our project planning and implementation service ensures that you’re kept up to date with the information you need. We’ll tell you what you want to know, and we won’t blind you with jargon. You’ll have peace of mind knowing you have everything covered by a reliable, trustworthy team.
We know that your team will require different levels of information. So our personalised project plans aim to:

  • Provide a high-level overview for your Board/Management to reflect the project’s scope and benefits
  • Purchase the hardware and licencing your company needs, not the add-ons it doesn’t
  • Communicate the changes to your staff, and train colleagues to hit the ground running from day one
  • Manage third parties, such as your broadband provider or website host
  • Co-ordinate your IT staff so we are working together to deliver a positive outcome
  • Deliver a stress-free roll out of your new solution with the appropriate preparation, testing, support and follow up meetings

Backup & Disaster Recovery

SMEs are increasingly vulnerable to cybercrime, 61% experienced a cyber-attack during 2017, a 6% rise from the previous year1.

The results can be devastating: loss of staff productivity, impact to customer satisfaction, damage to reputation and the potential for GDPR breaches2 can bring insurmountable challenges for a small business owner.

But protecting your business doesn’t need to be expensive and complicated. We use the latest technology to ensure backup and disaster recovery, and as recognised CyberEssentials practitioners3 we offer best practice solutions.

So, whether you’ve just deleted one file by mistake, or your whole IT system is under the control of a cyber menace, we can help.

What is the cost to your business of not protecting it from cybercrime? Don’t leave it too late. Contact us now.

Whole Business Solutions

How do you want your IT to work for you?

We can be the technology partner you’re looking for by creating a bespoke package designed to give you just the right amount of support.

We’ll identify where the gaps lie in your technology infrastructure and advise you on what you need. We can then install it and train your staff to use it to its maximum potential. You’ll see an instant increase in staff efficiency and, in many cases, a notable return on your bottom line.

Depending on your requirements and budget, we can set up a monthly support package or you can call on us when you need us.

And if you’re a charity we can help you source reduced cost IT solutions, or access technology grants.

IT Support

From changing a password to a complete system update, our experienced team will provide a solution.

We don’t use jargon and we don’t blame the user! We do our job, so you can get on with yours.

We can upskill your staff by delivering group training on common challenges, and can work with your IT team to design a strategy that is right for your business.

We will get straight to the problem and access your systems remotely, talking you through a solution, or if you prefer we can come to your office*.

You can call us on 0131 603 5500, or contact us via our dedicated client support form by clicking on the button below.

client support

If you are an existing client of ours you can access support by either calling us on 0131 603 5500 or by sending us a message via our dedicated support form below. To enable us to access your system remotely you will need to have TeamViewer installed on your PC. If you have not already downloaded the software you can do so by clicking here or on the application logo below the form.


* Please note that IT Support services can ordinarily only be provided during our usual office hours i.e. 9.00am to 5.00pm on weekdays.

Cloud & Onsite Solutions

The digital cloud has changed the way we do business. The days of dial up modems and a fax machines are thankfully long gone. Data is available from anywhere, at any time. Desks are now in trains, planes and garden sheds. Colleagues are international or of the furry friend variety.

The way we work has never been more flexible, but businesses of all sizes must also develop to meet these expectations.

It’s important that your cloud capability is fully integrated. That means hardware that can support apps, staff who know how to use them and a broadband that doesn’t grind to halt unexpectedly.

We are here to help you deliver on your promise to attract and retain the very best staff, suppliers and customers. Afterall, up-to-date systems reflect well on you too.

GDPR

Similar to the Millennium Bug countdown in 1999, in 2018 businesses across the UK readied themselves for the introduction of new GDPR legislation. GDPR changed the way businesses store, use and share personal data and created new controls to individuals looking to access their data.

The penalties for businesses not complying are high: up to €20 million, or 4% annual global turnover (whichever is higher). Google has already had to pay €50m for the improper processing of personal data.

The deadline for GDPR compliance may have been and gone, but the legislation is constantly evolving and will become more stringent as time goes on.

Let us help you. Our team includes specialist GDPR consultants who can make sure your business remains compliant and advise you on the steps to take if you’re not.

Cyber Essentials

The CyberEssentials Scheme was launched by the UK Government as a badge of honour for businesses that protect their cyber security. It reflects your commitment to keep data safe (aligned to GDPR), builds trust with the people that do business with you, and shows you’re serious about tackling cybercrime.

We are CyberEssentials Practitioners and can provide a full suite of certification to suit your requirements and budget. We can manage the process to ensure you pass the requirements first time, giving you an accreditation to be proud of, and your customers the confidence that your technology is secure.

Other Services

We chose our partners carefully and only offer you the very best IT products that meet your requirements and fit your budget.

This includes:

  • Fast and cost-effective broadband
  • IP phone systems
  • IT cabling
  • Industry specific hardware and software

We will find the right solution for your business and promise to never sell you what you don’t need.

We are a Microsoft Partner (Silver Small and Midmarket Cloud Solutions); a Datto partner, a Cisco Partner (Select Certified), and we are a Cyber Essentials certified practitioner.

Call us on 0131 603 5500

Have you got a question? We'll have the answer. Get in touch and we'll get your problem solved. Call us or pop in for a cuppa, our kettle is always on. You can also find us on Twitter, Facebook, and LinkedIn.

If you would like to find out more about how we keep your information safe please refer to our privacy policy.


© Illuminate Technology Ltd 2019. All Rights Reserved. Registered in Scotland No. SC33493.
Midlothian Innovation Centre, Pentlandfield Business Park, Roslin, EH25 9RE

design by rocketshed
© Illuminate Technology Ltd 2019. All Rights Reserved.
Registered in Scotland No. SC33493.
Midlothian Innovation Centre, Pentlandfield
Business Park, Roslin, EH25 9RE

design by rocketshed