Working from home during the lockdown?
Check out our FAQ's on secure home working.
Problems with your business IT? Contact us now for a consultation
Already a client of ours? If so we can help you right now
We are Illuminate and we shed light on IT solutions|
24 May 2021
7 Reasons to Hire IT Support Services for Your Business

7 Reasons to Hire IT Support Services for Your Business

What is IT support and how can it benefit you?

Word cloud of ways to protect from cyber attacks

Since you are reading this, odds are you’re an owner of a small or medium business. If that’s the case, then I’m sure you’ve been told to hire IT support services for your company at least once.
However, if you have not taken this advice and found yourself with a computer problem or frustrating network issue in the middle of work hours on a Friday after – don’t worry! You’re not alone.

We’ll take a look at seven essential reasons why it’s worth hiring IT support services for your company today to help keep things running smoothly around the clock so that no matter what happens, your business can stay at full functionality, up-to-date and fully supported.

Reason # 1: There are only so many working hours in a day, but IT issues don’t rest.


The number of business hours in a day is usually less than the total number of hours your computer systems, staff, and IT solutions will work. This means that response times to critical issues can be slow.
If an issue arises outside of your usual operating hours, it can continue to impact your business overnight, over the weekend or until it is noticed and resolved. There is no telling what damage this could cause your business, whether it be lost data or revenue.

When something goes wrong, you need to know that you can get any issue identified, addressed, and any preventative solutions put in place as quickly as possible. But what happens if you or your staff are unavailable, unreachable or lack the specialist knowledge it takes to get everything back to running smoothly. In-house teams often operate on the same hours as you and can miss potentially catastrophic issues if they don’t occur within your 9 to 5.

Reason # 2: IT support services are there to help you to get back on your feet.


If something does go wrong, it’s vital that you’re able to be up and running as soon as possible so that the effects of downtime don’t have a snowball effect on all areas of your business. It’s worth noting that some disasters can even be prevented before they occur, which an experienced team can help you with,

Full IT support and services are designed to keep you running and performing at your best, which means more than just updating your systems every now and then. As with the support we offer, we monitor and manage anything that may negatively impact your business. So why take the chance of leaving yourself unprotected and unprepared? Let Illuminate support you and get you back on your feet when it truly matters.

Reason # 3: IT support service providers can provide ongoing remote monitoring of your network.


Remote IT support is a great way to stay on top of potential issues before they become serious problems. As mentioned previously, problems with your network or computer systems can occur at any time of day, any day of the week and without warning.

Remote monitoring of your businesses gives you peace of mind knowing you have support whenever or wherever the issue may occur, such as your main server or the laptop of an employee working from home. With remote access, the problems can be quickly spotted and resolved by a team of experts.

Reason # 4: Professional IT support staff can make sure that you’re kept up-to-date.


We’ve all been there, a notification pops up and asks you to update, but we’re busy and so push it back, and back and back. While inconvenient at times, keeping your devices and systems up to date is vital for both functionality and security.

With the assistance of a professional IT support team, you can rest easy knowing any important updates can be made without you having to keep on track of them or be disturbed while working. Many updates can be taken care of during out of work hours.

So with the latest security measures and solutions, you’ll be able to enjoy peace of mind knowing everything is running smoothly and that your business isn’t an easy target for cybercriminals who are always trying new methods to steal your business’s data.

Reason #5: You can focus your time and effort where it matters.


IT solutions are a specialist field, and so not every business can expect to have someone who is well versed in all it takes to stay at top performance. With the help of a team whose sole goal is to keep your systems and devices healthy, you no longer have to divert your or your staff’s attention from important work to solving every minor issue that crops up.

Reason #6: Outsourcing for IT support can be a more cost-effective solution


While contacting support services for ad hoc IT support can be costly, having a trusted partner can be a much more financially attractive solution for many businesses.

Not all businesses can afford to keep an in-house or an onsite support team, let alone fund the training it takes to stay up to date with the ever-changing landscapes of the IT industry. With a team on hand, such as Illuminate, you know that you have someone to look to for any IT needs and know that they will be fully trained and ready to tackle any issue they face.

Reason #7: Much more than just support.


With services such as our own, we don’t just support, we look to improve your core business. Illuminate offer a range of services that can be tailored to the needs of your business, such as:


Working in IT is highly specialised and requires an expert eye to spot when something’s gone wrong and find a solution – that’s where we come in! With our expertise, you’re able to work on sales or marketing while our fully managed IT support service team takes care of any issues.

Call us on 0131 603 5500

Have you got a question? We'll have the answer. Get in touch and we'll get your problem solved. Call us or pop in for a cuppa, our kettle is always on. You can also find us on Facebook, YouTube, and LinkedIn.

If you would like to find out more about how we keep your information safe please refer to our privacy policy.

    To comply with data protection regulations (2018), we are unable to store and use your information unless you give us your permission. Please select Yes to allow this. View our data protection policy for details.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Find out about the giving impact Illuminate have made through B1G1

    © Illuminate Technology Ltd 2022. All Rights Reserved. Registered in Scotland No. SC33493.
    Midlothian Innovation Centre, Pentlandfield Business Park, Roslin, EH25 9RE

    design by rocketshed
    © Illuminate Technology Ltd 2022. All Rights Reserved.
    Registered in Scotland No. SC33493.
    Midlothian Innovation Centre, Pentlandfield
    Business Park, Roslin, EH25 9RE

    design by rocketshed